Refund Policy

CAN I CANCEL OR CHANGE MY ORDER?

We try to start production of all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if production has not yet begun.

Please contact our support team to check if changes or cancellation are possible and give the reason you wish to cancel.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.

CAN I RETURN MY PURCHASE?

As all of our products are custom-made to order, we are unable to accept returns or exchanges for correctly produced items. Please double-check your order details before completing your purchase. If you have any questions, feel free to reach out—we’re here to assist you in finding the perfect piece.

In the rare event that there’s an issue with your order, such as receiving a damaged or incorrect item, please contact us within two days of delivery. Be sure to include a photo and description of the issue, and we’ll work quickly to resolve it to your satisfaction.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings make use of life-like renderings instead of photos to show how the item will look.

It's possible you may have an item that is showing a defect, please take a few photos and send them to our support team for review, along with your order ID.